In a dynamic world of modern times, the business world is not an easy place to be. There are usual challenges of increasing efficiency, market volatility, intense competition and rivalry etc. Adding to all these, in a more individual level, there are group conflicts, competitive rivalry among individuals, cognitive dissonance and handful of other problems which make a work-place more restrictive in terms of productivity and employee satisfaction. Often, healthy competitions are overshadowed by internal organizational competition leading to dysfunctional setup which creates a long lasting impact on the sustainability of the organization in the long run. And, here comes the essence of maintaining ethics at work.
Delivering a guest lecture on this gist, Ms. Sonia Jaspal, a Chartered Accountant and certified internal auditor discussed about the darker side of management caused by unethical organizational setup. The lecture was organised at MARC SCHOOL of BUSINESS Campus on 10th of January, 2013.
An experienced professional having 15 years of experience in Ernst & Young, Ms. Jaspal uncloaked the facts associated with destructive management of an organization. Destructive nature of an organization is usually deeply sowed in the managerial and individual behaviors of senior management and in the board level. Such behavior can be found deep rooted in individuals when they become obsessed with high sense of entitlement, egoistic behavior, low self-esteem and many other factors. Gradually, such negative aspects of behavior inseminate through the organization to a broader level causing abstruseness to the functionality of the whole organization.
Citing a number of examples, Ms., Jaspal gave a pragmatic insight to this problem of unethical behavior in day-to-day business deals. An organizational approach based more on caring and equity based undifferentiated consciousness can bring to it better flexibility in terms of employee efficiency, effectiveness and competitive advantage. Lower self- esteem is a result of presence of higher extent of ego and vice versa and this often makes an individual to indulge in unethical activities to satisfy their egoistic aspirations. There are innumerable benefits of ethical work culture which can be ascertained by market value at any point of time. Ethical code of conduct, if properly implemented, can bring good results in terms of customers’ satisfaction and employee satisfaction as well. Contextually, she also observed the importance of Emotional Quotient (EQ) in contrast to Intelligence Quotient (IQ) which keeps a pivotal role in running an organization smooth and fast in an ethically equipped work culture.
Although internal conflicts in a dysfunctional setup are often visible in the form of aggression, bullying, harassment etc., but often situation arises where such conflicts are not visible and which are more of a psychological in nature. Psychological pressures arising from difference in personal values from the organizational values are more of cognitive in nature (cognitive dissonance) and organizations can not directly delineate such issues. However, there can be a sense of empowerment which can be embodied in individual level to address problems that cause psychological disintegration from work pressure. Ms. Jaspal also highlighted the importance of Internal Reinforcement System which can contribute towards understanding and appreciation of employee self-empowerment. This internal reinforcement system is based on six personal foundations which can help to adapt to the changing organizational dynamics. These are:
- Reconnect to your strength
- See the larger field
- Define a worthy enough to win
- Find your real team
- Make positive plays and
- Keep your own score
In the interactive session, Ms. Jaspal replied to a number of question raised by the students. The students were overwhelmed to learn about the remarkably distinct and practical implications with destructive management system and its relevance from real life occurrences.
About Ms. Sonia Jaspal
Ms. Jaspal has 15+ years of experience in providing assurance and advisory services in areas of information systems, finance, processes and operations gained in HSBC, Intel, Ernst & Young and other auditing and accounting firms. She is currently working as a Risk Management Thinker at RiskBoard. To know more about Ms. Jaspal, please click here
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