But ultimately it’s all about my Department (My experience with India’s public and private sectors)

We thank Mr. Sorabh Bajaj for his contribution towards the official blog of MARC School of BUSINESS. We present to our readers an interesting Article written by Mr. Bajaj.

Mr. Bajaj has been working as Program Management-Customer Advocacy  Unisys. He is also a Visiting Faculty for MBA Program at MARC School of BUSINESS. To know more about Mr. Bajaj, please click here. Happy Reading !

With the recent change in bank cheque clearing process in India, RBI made it mandatory for customers to use compliant cheque leaves. Some of the banks were proactive and pushed the compliant cheque books to their customers. Others like RBS (Royal Bank of Scotland) were probably trying to save cost by not pushing cheque books to customers and waited for customers to initiate the request. Or they were under the belief that all Indian consumers use only EFT (electronic fund clearing) facility for money transfer. For whatever reason I did not get cheque book form RBS and hence ordered one using their net-banking facility on Mar 18, 2013. To RBS’ credit, the cheque book was at my doorstep on Mar 20, 2013- good job RBS!

Within 2 hours of receipt of the cheque book I got a call from RBS back office and the gentleman on the phone wanted to seek my feedback. I was in the awe of good customer service. It seems as if the bank knew when my cheque book will delivered and they were waiting confirmation from courier agency before making the call to seek my feedback. Happy with the ease of ordering the cheque book, receiving it and now with someone wanted to seek my feedback on the process, I was all set to share my experience.

Mr. Sorabh Bajaj has been working as Program Management-Customer Advocasy at Unisys

Mr. Sorabh Bajaj has been working as Program Management-Customer Advocasy at Unisys

The caller started with instructions and mentioned , please answer the following questions as Yes or No only. Then 4 questions around the ease of ordering the cheque book using net banking came. Like a happy customer I answered all as questions with “Yes” and I was waiting for other questions on fulfillment of the request. But the expected questions did not get asked and I mentioned, is that it? The courteous reply form other side came- yes, the survey is to check your satisfaction with net banking only. My immediate reaction- so who is going to collect my feedback on complete process. I am customer of RBS and not just net banking department of RBS. Ans if you wanted to seek my feedback on net banking- you could have asked me these questions online i.e. during my net banking session.

I was left with sour taste as I wanted to give some feedback on the courier agency RBS hired to ship my cheque book and also when I get call from RBS call center there is an irritating beep before I am connected with the caller. I swallowed my words as I knew that my feedback will be falling on deaf ears. The caller’s job is to check my satisfaction with one of the departments of RBS and I cane share my feedback only as Yes or No with no room for comments.

I hope that businesses come out of CSAT survey trap and take a more holistic approach of Customer Advocacy.

ABOUT MARC SCHOOL of BUSINESS

MARC Business School is India’s First & only Business School to offer Company Linked MBA program which works on company/industry recommended skills. Recently, MARC has been ranked 2nd In India (New Generation B-Schools Category)To know more about MARC B School, visit our website http://www.marcbschool.com/ or follow us on Facebook 

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Discover the diamond in you

“Discover the Diamond in You” – A Guest Lecture by Mr. Sanjeev Kumar Bansal

What is the general definition of success?

What is the importance of hard work in life?

How important individual principles and perspective in life are?

What is the role of individual personality in being successful?

Several such questions must have hit the budding minds of the students of MARC School of Business-Bangalore while they were attending a guest lecture by Mr. Sanjeev Kumar Bansal on the topic “Discover the diamond in you”. It was one of the Guest Lecture series organized in MARC in the month of March-April. Mr. Bansal is the founder of “Dreams into Reality” and he works towards empowering people to live their dreams. The Guest lecture session took place on 10th of April at MARC campus.

Mr. Sanjeev Kumar Bansal at MARC School of Business

Mr. Sanjeev Kumar Bansal at MARC School of Business

How to define success? What is it that makes difference between being successful as a great person and being successful as an ordinary person? A simple answer to these questions can be put in a simple way: by categorizing the people in two groups: The few great persons in human history characterized by their “meaningful specific being” and millions of the ordinary people who got lost in human history for being “Wandering Generality”. Highlighting this mystical essence of life, Mr. Bansal cited the example of a Diamond as a metaphoric representation of a human being. Every human being is a diamond which is unexplored. Diamond is known for its rare and precious value. However, a diamond doesn’t get its shape and look naturally. It is extracted from the mines and after a long time consuming process of filtering and cutting, the diamond gets its valuable look and shape. Similarly, every human being is like a diamond which has to go through several process of modification before it lights up and gains attention from mankind.

Mr. Bansal reiterated that the essence of these modification steps in human life can be well connected to the quality of a diamond. A precious diamond can be characterized by four factors: Carat (Weight Unit), Cutting, Color and Clarity (4C’s). Each of these 4Cs’ corresponds to 9P’s that define a successful person. Carat is the weighing unit of a diamond and it refers to the depth of a diamond. This is equivalent to 2P’s: Passion and Positive Energy. Both are important, a passionate person with a negative energy can be destructive in nature. Both these factors represent the depth of a person’s degree of excellence or caliber. The cutting factor refers to:  Performance and Perseverance. Cutting of a diamond involves tremendous hard work and metaphorically, an intensity to perform with a sense of perseverance plays a similar role in a person’s life. Color of a diamond reflects the quality of a diamond, similarly, personality and people skills gives visibility to a successful person. Without this, they will become wandering generality and they will get lost in History. However, a brilliant personality with wonderful people skill can help them in getting enough attention from the people or society for their passionate and persistent social contributions. The last C: Clarity is the purity of the Diamond. Mr. Bansal illustrated this factor with 3 P’s: Perspective, Principle and Patriotism. All successful people have a very strong perspective in life; they have a vision and a subsequent mission to accomplish it. Their Goal of life is predefined in tune to their passion unlike the ordinary people who happily contend themselves as being successful by defining the undefined achievement as a goal of their life. Successful people set their target and then they hit it passionately. “Principle” plays a pivotal role in being successful. A sense of ethics and morality is always crucial for being a successful person. A single misconduct due to unethical behavior can take a successful a person to the nadir of failures. Patriotism is more about a sense of accountability towards own country, state or institutions which provides life and resources to a person in his effort to become successful.

During the session, he interacted with the students citing to them numerous examples of success stories that have made footprint in human civilization. Inspiring them to ‘set a targets in life’, he reiterated the profound locution, “Once you take a decision, the entire universe conspires to make it happen”. The session was full of enthusiasm and Mr. Bansal’s eloquent speech was greeted by frequent energetic applause by the students. Concluding to his speech, Mr. Bansal asked the students to set a goal and to work towards it perseveringly as “a person who doesn’t have a goal in life is doomed (destined) to work for a person who has a goal in life”.

ABOUT MARC SCHOOL of BUSINESS

MARC Business School is India’s First & only Business School to offer Company Linked MBA program which works on company/industry recommended skills. Recently, MARC has been ranked 2nd In India (New Generation B-Schools Category)To know more about MARC B School, visit our website http://www.marcbschool.com/ or follow us on Facebook.

Life at MARC School of Business (II)

So, here we take you through another two write-ups on the journey of life at a junction called MARC School of Business. And as you will discover, life at MARC is not only about regular classroom teachings. It is more about a holistically approached way of understanding business education through mutual interaction, discussion, experience sharing, subsequent understanding and imbuing oneself with a better sense of knowledge and wisdom.

Article by Ms. Leepha:

MARC B-School…my life’s awakener…

Every day I wanted to fly with my wings of ambitions, every day I wanted to attain and feel the real sense of my dream ..tring tring…

“Leepha you’re selected for MBA course at Management Academy and Research Centre”….and from that day onwards life has never seemed so interesting to me.

I cherish my every single moment of my induction programme.

“Tell me and I forget, teach me and I may remember, involve me and I learn.”, as quoted by Benjamin Franklin, seems to be more profound to me now, and it is indeed.

This is how MARC helps us like an awakener to enlighten our dreams and move towards our goal to become a successful manager, entrepreneur and also a better human being.

It’s the best place to rediscover yourself and refine your talents. Every day you learn and transform into a better individual. It’s simply a combination of learning and fun.

I believe, it’s my privilege to be a student in MARC. I take complete pride in being a part MARC family.

Thank you.

Article by Mr. Nithil B. A. :

MY EXPERIENCE AT MARC B-SCHOOL

First of all I would like to tell you that I have opted the right kind of college that I had wished studying MBA for, i.e. MARC School of Business. I am saying it very confidently because I’m sure that after I walk out of this college with a MBA degree in my hand, I would start thinking differently from others, which would definitely fetch me with an identity in the corporate world or at the society.

To start with, frankly, initially my experience with this college had demotivated me in terms of my personal behaviour which I have taken in a positive note but at the same time it has motivated me and made me realize what am I actually in this world and where do I stand exactly when compared to others. At the beginning of the course I had put a question to myself, whether I can really go with it or not? But the teaching faculty here made it so simple for me to understand things better and made myself find an answer for my question that, why can’t I do? I can do it. After a few days, I felt very happy when I found the answer myself that I can do it and I will do it. Not only the teaching staff, but also the non-teaching staffs have helped us a lot in what we ask for.

We have students here from both northern and southern parts of India. They are all very friendly, caring and helpful in nature. I really enjoy spending time with them. We will discuss the topics related to academics and at the same time we will discuss about the current affairs that takes place in various sectors. By discussing these topics, we exchange ideas, our perceptions, thoughts etc. with one another.

I was a student of the kind where I used to believe and trust only on academics rather than being practical. Now I have come to know that academic part is only a tiny part of MBA. The larger part is concerned with being practical and connecting the subject to the live world. I was not able to sit and concentrate in a class for more than 45min in the beginning, but when I joined this college I was shocked to see that the classes were held for 2 long hours. For this reason I have bunked many of the classes in my 1st semester. Later, the college made me understand why I should sit for such a long time. They gave me a simple example that when I start working at a company I can’t bunk or give weightless reasons that I can’t work. So they are making us know how will the work life will be in future right now, which is very helpful for us to understand.

To conclude I would say that pursuing MBA in here is a real experience of knowing facts and figures better. The best thing here is the fee part, which is affordable. In spite of keeping the fee structure at an affordable level, the college is really providing a standardized education for the students. It also provides guest lectures and PDP(personality development programs) which helps the students know what is actually happening around the world and help suit our personality according to it. Finally I would say to all of you that I have had a wonderful experience in this college and I hope the journey continues…….

ABOUT MARC SCHOOL of BUSINESS

MARC Business School is India’s First & only Business School to offer Company Linked MBA program which works on company/industry recommended skills. Recently, MARC has been ranked 2nd In India (New Generation B-Schools Category)To know more about MARC B School, visit our website http://www.marcbschool.com/ or follow us on Facebook.

Life at MARC School of Business !

Here, we present a couple of articles written by the students of MARC School of Business, sharing with the reader, their own experience at  MARC School of Business . We are thankful to the students for this literary contribution of their experience from Life at MARC.

Mr Abhijit Mukhopadhyay:

This is a small story of my first step towards success.

It was one of the biggest decisions of my life when I planned to pursue MBA. Finally in the month of February, I cracked my MAT Exam; I started getting a number of calls from various renowned colleges which put me into a state of confusion. Being a fresh graduate I had no idea about good colleges in Bangalore for pursuing MBA. Finally I got a call from MARC school of business, Bangalore; the information about the college intrigued me so much that I instantly set up my mind to be a part of the institution. Finally, in the month of April, I came to Bangalore to become a part of this institution.

The environment I have seen here; the manner in which the staff and the faculties interact  with all the student make me even more proud  to think myself  as a member of such a beautiful family .Not only in the field of academics, but they also taught me about different aspects of management with a very practical approach. The authorities encouraged me to take part in all the cultural and sports activities which helped me discover my own abilities and thereby understanding the practical wisdom of group dynamics and team work.  All these activities helped me polish my communication skills too. The numerous seminars and the lectures given by the guest teachers enriched me with the knowledge of current state of business and economy, the global market, international business etc. This has given me a strong intellectual thrust leading me into a much broader arena of management.

The library is stocked with thousands of books with reference for each subject, the teachers and staffs are available for any need of the students throughout the day. Our college lets me choose between Mysore University and Bharathiar University which are the two leading universities of our country. The excellent campus reflects the atmosphere of gaining wisdom of success. The group discussions and the workshops help us to put forward our ideas in front of everyone thereby giving a momentum to our dreams and aspirations. Talking about the Guest Faculty lectures, which has been a very unique experience at MARC, every guest faculty brings on to the campus various corporate perspective, knowledge and ideas with tremendous individual energy enriching the campus with enough intellectual nutrition. Moreover, regular classroom teachings are based on interactive learning and discussion based knowledge gaining. And this helps me in learning the complex management theories in much easier ways. Shortly, I recall my experience at MARC as a corporate simulation process for student managers. And I have no doubt that this initial experience will help me a lot once I get on to the real corporate world after my MBA.

This is my beloved experience in this exceptional establishment –MARC School of Business, Bangalore.

 Ms Navya Reddy

The Day was not so long back, when I entered MARC School of Business with much of Confusion in Mind but with a heart, full of Dreams.

MARC has “Ctrl Del”(ed) my Confusions and “Ctrl +”(ed) my Dreams. As I’m from a Science background, MARC has helped in bridging my career between Engineering and MBA and guided me to right path of success.

Besides the classroom learning, MARC also imparts to us the lessons that help us in learning from our own Life. In MARC we are already Managers –managing many of the college events which are best examples of learning from life.

Every day in our college is a new lesson for us and that every lesson is always the best memories to be filled in my diary as memorable moments.

It’s not just a college where we are taught, but it’s a platform where we take the opportunity to present the subject which led us to get immersed in it and we get a good grip on the subject.

Mr Ashwin S.V

I am Ashwin. S. V., pursuing my second semester in MARC School of Business .I have successfully completed 6 months of my professional studies in this college.

My first day at MARC was on 18th October, 2012. I started my learning through Business Economics class taken by Mr Sourabh Bajaj, it was about economic planning of India and followed by communication class from Mr Stalin. And as the popular phrase says that first impression is the best impression, it was a wonderful experience on my first day itself. Now while in my second semester, I feel the same because our teaching faculties are providing us with the   best examples and training us for global exposure. MARC has good non-teaching staff as well; they helped me in every issue like education loan, documentation, accommodation etc.

The career counseling which was done by MARC makes a lot of sense to identify my strengths and skills which will help me to achieve my goal it makes the way easy to achieve it. I am sure that, I choose right college to do my M.B.A as well as to enhance my abilities to be a good professional.

ABOUT MARC SCHOOL of BUSINESS

MARC Business School is India’s First & only Business School to offer Company Linked MBA program which works on company/industry recommended skills. Recently, MARC has been ranked 2nd In India (New Generation B-Schools Category)To know more about MARC B School, visit our website http://www.marcbschool.com/ or follow us on Facebook.

Indian Youth – A Demographic Distraction?

It sounds interesting to many to know Indian Civilization is one of the oldest civilization that has been sustaining till today, but it will be more surprising to them to know that, today this “Ancient” India is a youthful nation, with full of aspiration, ambition and hope to grow better. Guided by many great Indian minds, (a few of them as  mentioned in the article below),  the Indian youths, today, are powerful stakeholder of the nation, society and economy. However, in the complex juncture of various issues arising from the trend of development and modernization, the distraction factor has come up. What is the reason? What is the solution? Does our rich cultural and educational heritage has anything that can guide us ? Read this interesting article which compels you to introspect and seek for a better India for tomorrow. The thoughts have been penned down by Mr. Dipankar Roy and refined by Mr. Ram Powru, from MARC School of Business, Bangalore. Happy Reading !

In a recent media conclave, former President APJ Abdul Kalam said “Democracy is like a Banyan tree” where the roots grow into branches before they return to the roots. In a functioning democracy, common people grow into positions of power so that they can come back and serve the common people. In leading business schools, we are taught that vision and mission are key initial steps to management success. India, by adopting a written constitution for the people, by the people and of the people has got its vision and mission right. Yet in over six decades, our vision remains far from being realised. India is a unique country that cannot be compared with any other, perhaps but with China. Quarter century ago, India and China were being talked of as architects of a new Asian Century. While China is today seen as a manufacturing hub of the world and a military superpower, India leaves an impression of an unrealised potential. What gives hope for India is its three strengths – demography, democracy and knowledge-based economy.

Of the three, the demographic dividend or in other words ‘youth power’ is often seen as the clincher. The census reports show that about 250 million Indians are in the age group of 15 to 24 and another 300 million (equal to the population size of USA) are below 15 years. Survey reports from the Ministry of Human Resources reveal that only 20 million students are enrolled in all University, colleges and vocational education institutes, this implies, less than 10% of the youth are gaining higher education. The burden of achieving the vision for a developed India thus entirely lay on the shoulders of this small section of the populace. It is this section of the nation that has to provide leadership to the other 90% of the youth and to the USA-sized population of the next generation.

Are the youth of today equipped to meet these challenges and can they change the destiny of India? It all depends on the quality of knowledge they are gaining from the higher education system today. Research shows that only 20% graduates are ’employable’ in the organized job market in India. Popular debates on the subject have been quick to point out that the education system, with its outdated curriculum and teaching methodology is not producing the skills and talent necessary to meet the competitive requirements of the modern corporate world. Yet, it is the same system that produces entrepreneurs and scientists out of the Indian youth when they work in Western countries. Such debates often miss out on questioning what the youth are really doing in their daily lives. Being a youth, I can say that majority of my contemporaries are wasting their time in unproductive activities on social media, popular electronic media and in adolescent distractions.

According to Facebook’s latest statistics by country, currently there are over 61 million Facebook users in the India, only behind Brazil and USA. Even though this represents only 5% of the population, it has been steadily growing at the rate of 1 million per month. The worrying factor is that half of the Facebook users in India are in the age group of 18 to 24. While modern technology is to be openly embraced, it is also important to use the technology productively and to be aware of the risks and dangers that it entails. By clicking posts and links in Facebook, the youth is compromising on their privacy and security. Data is being mined on the basis of sexual orientation, religious or political views without the knowledge of the user. Popular television content targeting the youth is designed to keep them engaged in less intellectual programming that are branded as ‘reality shows’ like Roadies, Indian Idol, Big Boss etc. The peer pressure and crass consumption of imported culture leads to depression and loss of direction among the youth. 7,674 cases of suicide were recorded in six metro cities of the country in 2011 according to the National Crime Records Bureau. This, along with the alarming rise in violence and crime against women on a daily basis, has deeply dented the social fabric of the nation.

With demographic dividend turning into demographic distraction, can democracy save the day for the Indian youth? Pessimism and cynicism come to mind when the youth think of democratic politics. It has been in the interest of incumbent politicians to keep 90% of the youth out of the higher education system so that they can continue to perpetuate their politics of power and profit. It is also in the interest of the politicians to keep the small educated section of the youth distracted and disillusioned from the real issues of the nation. News media also has in its interest to sensationalise and trivialise current affairs to increase its viewership ratings and not to ask hard questions.

With demography and democracy failing, is the knowledge economy the only outlet for the youth to take India on the path of progress? The previous generation has shown that despite the politics and society, islands of success can be created by India’s knowledge workers. For thousands of years, India has played host to sources of knowledge in philosophy, medicine, arts, metallurgy, astronomy, mathematics, religion and other faculties through its renowned ancient Universities (Nalanda, Takshashila, Vikramsila, etc). At various stages in history, it has been the youth that has led India to glory whether it is Chandragupta Maurya who united the nation, or Gautama Buddha who enlightened the world with ideas of peace, or Bhagat Singh and his friends who espoused freedom, or Swami Vivekananda who took Indian philosophy to the global platform that later inspired inventions in nuclear physics.

It is long overdue that our higher education system departs from the British colonial format of examination-oriented learning and is transformed into a holistic learning that inculcates ethics, philosophy, critical thinking and revival of ancient knowledge systems. By including current affairs into the curriculum and by inscribing nationalistic values into the subject matter, this small section of the youth that I represent can be dissuaded from the unproductive distractions and can transform India to achieve her national vision and mission.

ABOUT MARC SCHOOL of BUSINESS

MARC Business School is India’s First & only Business School to offer Company Linked MBA program which works on company/industry recommended skills. Recently, MARC has been ranked 2nd In India (New Generation B-Schools Category)To know more about MARC B School, visit our website http://www.marcbschool.com/ or follow us on Facebook